HGXY Terms and Conditions — Know Before You Play

1. General Terms & Conditions

HGXY (hgxy.pro) is an online gaming platform that provides casino, Sports Betting, fish games, and other entertainment gaming services to users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between HGXY and all its users.

Using the HGXY platform via its website, mobile app, or any other digital channel constitutes your full agreement to these Terms and Conditions. If you do not agree to any of the terms, please refrain from using the platform.

• HGXY reserves the right to amend these Terms and Conditions at any time.
• Revised Terms & Conditions take effect from the date they are published on the website.
• These Terms and Conditions are governed by the applicable laws of Bangladesh.
• All services on HGXY are provided solely for entertainment purposes.
• Age verification may be required before accessing any part of the platform.

2. Account Rules & Regulations

To open a valid account on HGXY, you must be 18 years of age or older. All information provided during registration must be truthful, accurate, and complete. Accounts created with false information may be closed at any time and any balance may be forfeited.

• Each individual may hold a maximum of one account.
• Keeping your account password confidential is entirely the user's responsibility.
• Sharing your account credentials with anyone else is strictly prohibited.
• If you believe your account has been compromised, contact HGXY Support immediately.
• Email or mobile number verification is mandatory after registration.
• HGXY reserves the right to temporarily or permanently close any account without providing a reason.

3. Payment & Transaction Policy

Popular mobile banking services in Bangladesh can be used for deposits and withdrawals on HGXY. All financial transactions are processed in accordance with HGXY's payment policy and secured with SSL encryption.

• The minimum deposit is BDT 500 and the minimum withdrawal is BDT 1,000.
• Withdrawal processing typically takes between 1 and 24 hours.
• Completing KYC verification is mandatory prior to making a withdrawal.
• The account used for deposits and withdrawals must belong to the same person — third-party transactions are not accepted.
• HGXY reserves the right to freeze any transaction flagged as suspicious.
• Using the platform for money laundering or any unlawful purpose is strictly prohibited.
• Bank transfers, USDT, and crypto payments are also accepted on a limited basis.

4. Bonus & Promotion Terms

HGXY regularly offers a variety of bonuses and promotions — welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus offer comes with its own specific terms, and compliance with those terms is mandatory.

• Wagering requirements apply to all bonuses — typically 20–30x the deposit plus bonus amount.
• Wagering requirements must be completed before a bonus can be withdrawn.
• Each user may use a bonus offer only once.
• Claiming multiple bonuses from the same IP address or device is prohibited.
• The validity period for bonuses is generally 7–30 days.
• Bonuses will be forfeited if wagering requirements are not completed within the specified timeframe.
• HGXY reserves the right to modify or cancel any bonus offer at any time.

5. Betting Rules

Sports Betting, casino games, and all other betting activities on HGXY are governed by specific rules. Once a bet is confirmed and accepted, it cannot be changed or cancelled.

• Once a bet is placed and confirmed, it cannot be changed.
• HGXY reserves the right to void any bet placed at incorrect odds resulting from a technical error.
• HGXY will not be held responsible for connection issues during live betting.
• Match fixing or the use of insider information in Sports Betting is strictly prohibited.
• Betting limits may vary for each game or event.
• Placing bets on the same event from multiple accounts is prohibited.

6. Security & KYC Verification

HGXY follows a Know Your Customer (KYC) process to verify user identities. This is an internationally recognized method for preventing money laundering and ensuring a safe gaming environment.

• KYC must be completed using a national ID card or passport before any withdrawal can be made.
• KYC documents must be clear, complete, and valid.
• The verification process may take 1–3 business days to complete.
• Submitting false or forged documents will result in permanent account closure.
• Personal information will be stored in accordance with HGXY's Privacy Policy.

7. Prohibited Activities

Any activity that violates HGXY's Terms and Conditions is strictly prohibited. If such activity is detected, the account will be closed and the associated funds will be forfeited.

• Creating or operating multiple accounts.
• Bonus Abuse or collecting bonuses through fraudulent means.
• Using software, bots, or automated tools to play games.
• Attempting to access another user's account or engaging in any form of hacking.
• Using the platform for money laundering or illegal transactions.
• Exploiting game vulnerabilities to gain an unfair advantage.
• Fraudulent activity using the HGXY name or logo.

8. Account Closure & Suspension

HGXY reserves the right to suspend or terminate any account without prior notice under the following circumstances.

• For any violation of a clause under the Terms & Conditions.
• Submitting false information during KYC verification.
• Accounts that have been inactive for an extended period (generally 12 months).
• When a security threat or suspicious activity is detected.
• When a user submits a request to close their own account.

Users may request account closure at any time. Any remaining balance (where applicable and subject to conditions being met) will be returned.

9. Limitations of Liability

HGXY strives to deliver the highest level of service as an entertainment gaming platform; however, HGXY's liability is limited in certain circumstances.

• HGXY will not be held responsible for any bets or games lost due to internet disconnection.
• HGXY is not responsible for technical issues arising from third-party services such as payment gateways.
• HGXY will not be held liable for service interruptions caused by natural disasters, war, or other unforeseen circumstances.
• HGXY is not liable if a user loses their password through their own negligence or if their account is compromised.
• HGXY will not provide any compensation for financial losses incurred through gaming.

10. Responsible Gaming Policy

HGXY firmly believes that gaming should be a source of entertainment — not a cause of addiction or financial hardship. That's why we have put in place a number of user protection tools that can be used at any time.

• Set your own daily, weekly, or monthly deposit limits.
• A Self-Exclusion option is available for a set period of time.
• Cooling-off period — take a break of anywhere from 24 hours to 30 days.
• Access to support staff to discuss any gaming-related concerns.
• The platform is strictly prohibited for anyone under the age of 18.

If you or someone you know may be struggling with a gaming addiction, please contact our Responsible Gaming Read the page and get the help you need.

11. Policy on Changes to Terms & Conditions

HGXY reserves the right to modify, amend, or update any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on the website.

• Users will be notified by email or in-app notification in the event of significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms & Conditions.
• Users who do not agree to the updated terms will be given the option to close their account.
• The most up-to-date version of the Terms & Conditions will always be available on this page.

If you have any questions or need clarification regarding these Terms and Conditions, please contact our support team directly. We are always ready to assist you.